Privacy Policy

1. Introduction

At NearAutoBody.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name, email address, and phone number
• Mailing address and billing information
• Vehicle information (make, model, year, VIN)
• Insurance information
• Payment information
• Photos of vehicle damage
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation data

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our auto body repair and towing services
• Process your service requests and estimates
• Communicate with you about your repairs and appointments
• Process payments and maintain financial records
• Coordinate with insurance companies on your behalf
• Send service reminders and promotional offers (with your consent)
• Improve our website and customer experience
• Comply with legal obligations and resolve disputes
• Maintain security and prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party companies that help us operate our business, including payment processors, parts suppliers, and technology service providers. These parties are required to protect your information and use it only for the services they provide to us.

Insurance Companies

With your authorization, we share necessary information with insurance companies to process claims and facilitate payment.

Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure storage of physical and electronic records
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability
• Restriction of processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us at the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: